Refund and Returns Policy

TPink Pumpkin Publishing Refund Policy

Last Updated: October 21, 2024

Thank you for shopping with Pink Pumpkin Publishing. We are committed to providing you with high-quality products and ensuring your satisfaction. Please review our refund policy below:

1. Returns Eligibility

• Timeframe: We accept returns for all products purchased within 30 days from the date of purchase.
• Original Condition: Items must be returned in their original condition, unused, and with all original tags and packaging intact.

2. Clothing Returns

• Condition Requirements: We cannot accept returns on clothing items that have been:
  • Worn by pets.
  • Stained, soiled, or altered in any way by the customer.
• Inspection: Returned clothing items will be inspected to ensure they meet the above conditions.

3. Damaged or Incomplete Items

If your item arrives damaged or incomplete, please follow these steps:

1. Contact Us: Send an email to [email protected] with the following information:
   • A detailed description of the issue.
   • Your Order ID.
2. Order ID Information:
   • Order IDs and invoices are emailed to the email address provided during checkout.
   • Please ensure you provide the correct Order ID to expedite the process.

4. Refund Process

• Inspection: Once we receive your returned item, it will be inspected to verify its condition.
• Approval: If your return is approved, we will notify you via email.
• Refund Issuance: Approved refunds will be processed and credited to your original method of payment within 7-10 business days.
• Non-Refundable Items: Certain items may be non-refundable due to hygiene reasons or other factors. Please contact us for more information.

5. Preventing Fraud and Abuse

To protect against scams and ensure fairness for all customers, the following measures are in place:

• Proof of Purchase: A valid Order ID and proof of purchase are required for all return requests.
• Original Packaging: Items must be returned in their original packaging to qualify for a refund.
• No Unauthorized Returns: Returns without proper authorization or documentation may be rejected.
• Inspection Rights: We reserve the right to inspect returned items to verify their condition and eligibility for a refund.

6. Customer Satisfaction

We strive for 100% customer satisfaction and will do everything possible to ensure you are happy with your purchase. If you have any questions or need assistance with a return, please contact our customer service team at [email protected].

7. Contact Information

For any inquiries regarding our refund policy or to initiate a return, please reach out to us at:

Email: [email protected]